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Discovery

Using leading-edge technology and time-tested systems we answer your burning questions through Mystery Shopping, Focus Groups, Exit Polls, Shelf Reviews and Service Excellence Benchmarking.

Mystery Shopping

We match our trained and experienced mystery shoppers to your customer profile and provide 24/7 customised online reports.

  • Test your service standards
  • Reward your staff for delighting your customers
  • Continuously assess and improve your operations

Brand Audits

We work with our clients to develop service standards and test for consistency in service delivery.

  • Write service standards to which all must adhere
  • Test for consistency in service delivery
  • Keep staff motivated towards achieving the highest standards of service
  • Ensure brand consistency

Exit Polls

Our 24/7 automated online reports give you quick answers to emerging issues.

  • Reduce customer churn
  • Increase your conversion rates
  • Increase the average spend per customer
  • Determine what drives your customers to spend

Focus Groups

We use persons from a wide cross section of society to ensure you get accurate feedback.

  • Learn how your customers feel about you
  • See how they feel about your competitors
  • Test new services, products and concepts

Service Excellence Benchmarking

Benchmarking will clarify how your brand is performing internally and externally.

  • Benchmark against regional leaders in Service Excellence
  • Achieve brand consistency across locations
  • Compare your brand to your competitors’