• Connect the Dots of Customer Experience

  2010-09-02 08:48:02

• Social Shopping: A Nail in Online Retailers' Coffins?

  2010-08-09 10:58:52

• Tealeaf Customers Take the Stage

  2010-07-27 11:45:00

• The Playback is the Payback

  2010-07-08 12:18:45

• Browsing or Buying? The Mobile CEM Question

  2010-07-08 12:17:03

• Recap of Ecommerce Trends from the Internet Retailer 2010 Conference

  2010-06-22 09:24:25

• The New eCommerce Channel?

  2010-06-11 10:27:21

Look out for RETAIL IS DETAIL

March 16th to March 17th, 2010

November 6th, 2009 by admin

Business everywhere is becoming more sophisticated; customers are becoming more demanding and discerning. Loyalty is difficult to achieve and profitability is not easy to sustain.

Look out for FIX MY SERVICE

Thursday, February 25, 2010

November 6th, 2009 by admin

Imagine a day when no customers complained and you had no need to fuss with your people to get simple things done…