Two-day retail management workshop for supervisors and managers of retail stores

March 16^th and 17^th 2010

RETAIL IS DETAIL

Business everywhere is becoming more sophisticated; customers are becoming more demanding and discerning. Loyalty is difficult to achieve and profitability is not easy to sustain.

Still, many retailers entrust the responsibility for loyalty and profits to people who have never been trained in any aspect of the many retail disciplines.

But the retail business is unique and it takes a certain type of individual and skill to succeed.  Begin to create professional retailers in your organization.  Make sure your organization is a leader in the fast changing retail landscape.

Topics to be covered

• How to become an effective retail manager or supervisor.
• Using retail metrics to drive sales.
• Maximizing profit by employing effective retail selling skills.
• Maximizing Sales and profitability through Visual merchandising
• Maximizing profitability through reducing shrinkage
• Maximizing profit through superior customer service delivery

FEBRUARY 25^th 2010

One-day customer service retreat for Customer-facing staff

FIX MY SERVICE

Imagine a day when every customer visiting your business experiences a WOW moment, when your staff gave service beyond expectation and customers bought more and vowed to return, then did.  Imagine a day when no customers complained and you had no need to fuss with your people to get simple things done…….

Sounds elusive or imaginary?  Well, think again!!

Fix my service is a powerful, straightforward, customer service workshop that will drive your people to change. Participants will definitely:

• Begin to see customers in a more positive light
• Realise that the customer is king
• Begin to treat customers with care, respect and Royalty
• Look for creative ways to satisfy customers’ needs.
• Take greater responsibility for giving more of themselves.
• Take personal responsibility to help your company succeed